Sunday, January 26, 2020

The Nature Of Kingship In Hamlet English Literature Essay

The Nature Of Kingship In Hamlet English Literature Essay You will never say that Shakespeares plays are only mundane waste of ink. The manner in which Shakespeare treats the nature of kingship in Hamlet reflects the essential tone and themes of these works. I am going to illustrate this through this paper. Shakespeares plays are always influence on people, they are fascinating and truthfully, sincere and touching. Each of his tragedies shows us pure evil or eternal love: different humans relationships that are why Shakespeares works are famous throughout the centuries. Time changes and people change with it, but main problems and questions are still the same. It can generally be said that this great author shows many-sided peoples relations and feelings, contradictory or high-minded actions. The purpose of the essay is to prove the thesis basic statement and analyze Hamlets reaction to the appearance of his fathers ghost. The paper contains such requirements as thesis, argument and content that demonstrate an awareness of complexity and co ntradiction in approach to the text; writing shows evidence of abstract, critical and careful original thought; thesis provides a strong, coherent critical argument that is developed through the course of the essay. Main question To understand the plot and context of this play Hamlet clearly we should mention the period when it was written and events, which accompanied that period. According to Atchley, Hamlet expects his audience to perceive the Ghost for what it is, a diabolical manifestation on a mission to trick Hamlet into forfeiting his soul the plays devastating/destructive conclusion supports this interpretation. In exhorting Hamlet to commit murder through an act of revenge, the Ghost plays most foully for Hamlets soul. The piteous action that the Ghost makes is directed [à ¢Ã¢â€š ¬Ã‚ ¦] at Hamlet, to wring his emotions and drive him to distraction to make Gertrude think him mad. And it succeeds (2002, pg 12-14, 18). As far as I am concerned, Shakespeare is said not to be publisher of any of his plays and thus none of the original manuscripts has survived. However, during his lifetime eighteen unauthorized versions of his various plays were published in some editions by different publishers (in addi tion, during era of Elizabeth there were not any copyright norms or laws that could protect Shakespeares various works). Henry Fuseli depicted the Hamlet, who is under his fathers ghost control: In Hamlet, a play in no small part pervaded by abstractions and conscious role playing, we find that the kingship is shown in terms of abstractions, contradictions and the self-conscious playing of the king. Hamlet lost his father, who was killed by the king. Moreover, his mother was dishonored by the same man. Thus, for the reasons given above, Hamlets heart was full of revenge lust. After the king was unmasked, Hamlet was betrayed and send far away, nevertheless, he returned to find the truth. At the end many people died, unfortunately, Hamlet too. This story takes your breath and a part of your heart as Shakespeares works usually do. But in spite of all the things with which Hamlet professes dissatisfaction, it is said that Hamlet and heir apparent of Denmark should think about such problems in philosophical and personal terms. Because of his own carelessness he forgets about the problems of the country and the threats to its stability from within. Unfortunately, blindness and truth will never be divided without the eruption of chaos. This picture illustrates the Hamlets meeting his fathers ghost. According to Atchley, the religious atmosphere in Elizabethan England and how this may have affected Shakespeares audience are considered, particularly the differing Catholic and Protestant beliefs concerning ghosts and the supernatural. Instead of defining the true nature of ghosts for his audiences, Shakespeare incorporates within his play both Catholic and Protestant views of the Ghost and also presents a third perspective on the Ghost, one steeped in folkloric tradition (2002, pg 5-20). Hamlet thought and supposed that his father was killed by his uncle. Talking about the Hamlets reaction to the ghost that he met, I must mention that after Hamlet met his fathers ghost, his thought was to revenge. The most awful and terrifying thing for Hamlet was even not the treat of his uncle (when he killed Hamlets father), but the fact that mother married to his uncle. When Hamlet saw his fathers ghost he was worried, surprised and it evoked in Hamlet so many contradictory thoughts. The fathers ghost appeared in Act I Scenes I, IV, and V, and Act III Scene IV in the play. The ghost appeared always at night. Hamlet was really scared and terrified when he met his fathers ghost and he had doubts: is it his fathers ghost or devil. The fathers ghost told Hamlet that he was murdered by his uncle. Thus, Hamlet decided to revenge, because his fathers ghost asked him. However, Hamlet suspected his uncle in murder even before the fathers ghost appeared. Hamlet does not have any doubts. Hamlet and Goracio are the most reasonable and clever persons, whose words and thoughts are based on logical arguments and reasons. Goracio was really good and faithful friend, who helped Hamlet during all his life. In consequence, they paid for it, unfortunately. According to Atchleys words, the question becomes, once the Ghost has accomplished his goal by motivating Hamlet to commit revenge (and, hence, to loose his soul), why does it appear later in the closet scene and in its nightgown? The answer is to perform two functions: first, to prevent Hamlets convincing of Gertrude to repent; the Ghosts appearing only to Hamlet intensifies Hamlets apparent madness such that Gertrude attributes Hamlets accusations to his insanity. Her moment of grace has passed (2002, pg 16). The theme about the reaction of Hamlet on the meeting his fathers ghost is very specific. It is obvious that Hamlet was scared and worried when he met the ghost of his murdered father. He just evoked in Hamlet feeling of confidence in that his uncle was evil and bad person (who had to be punished evidently). In addition, Hamlet was definitely embarrassed in the reason of his mother and his uncle marriage. Definitely, it can be said that Hamlet is complicated and mysterious wor ld, which contains of pure love, evil and jealousy that makes people mad and obsessed. Does this play teach us something? Without any doubts, it does. It can definitely be said. This play is a mysterious world, it can be judged or understood, but never wiped off. Creations of their authors, plays include feelings, words, and dearest moments. Any way, each of us has to choose its own way, its own ending of the story and love. Conclusion According to Atchley, the counter argument is that the Ghost tells the truth surrounding the circumstances of old Hamlets death, as corroborated by Claudius private confession of guilt; but a devil is capable of telling the truth if it enables him to achieve his goal (2002, pg 5-20). Shakespeares plays touch human feelings and relationships, first, friendship and love. That is why people are looking for the answers for their questions in Shakespeares creations. That is why this man is known by each of us. That is why his works leave some trace in our minds and hearts. It can generally be said that this great author shows many-sided peoples relations and feelings, contradictory or high-minded actions. His plays are heart touching, overwhelming and breathtaking. People look for answers in his plays and sonnets, because he illustrates different relationships between us, and each of it shows how people face problems and difficult questions. Therefore, Shakespeare is a great writer who cr eated many masterpieces. He showed how cruel and liberal, evil and worrying can be our world. Moreover, I can claim that you will not be disappointed after reading his works. The entity struggle between love and betray, good and bad, life and death worries the brightest minds of humanity, including Shakespeare. Each of us eventually spends a good deal of time thinking about such problems, sooner or later our thoughts become older and more serious. Thus, we turn to great people words and works to be helped. Of course, thoughts can be different, but one fact is beyond doubts.

Saturday, January 18, 2020

Journal of Consumer Behavior Essay

Consumer complaints and recovery through guaranteeing self-service technology NICHOLA ROBERTSON1*, LISA MCQUILKEN1 and JAY KANDAMPULLY2 1 Deakin University, 221 Burwood Highway, Burwood, Victoria 3125, Australia 2 Ohio State University, 266 Campbell Hall, 1787 Neil Avenue, Columbus, OH 43210, USA ABSTRACT Self-service technologies are shaping the future of consumer behaviour, yet consumers often experience service failure in this context. This conceptual paper focuses on self-service technology failure and recovery. A consumer perspective is taken. Recovering from self-service technology failure is fraught with difficulty, mainly because of the absence of service personnel. The aim of this paper is to present a theoretical framework and associated research propositions in respect to the positive role that service guarantees can play in the context of self-service technology failure and recovery. It contributes to the consumer behaviour domain by unifying the theory pertaining to consumer complaint behaviour, service recovery, specifically consumers’ perceptions of justice, and service guarantees, which are set in a distinctive self-service technology context. It is advanced that service guarantees, specifically multiple attribute-specific guarantees, are associated with consumer voice complaints following self-service technology failure, which is contingent on the attribution of blame in the light of consumers’ production role. Service guarantees are argued to be associated with consumers’ perceptions of just recovery in the selfservice technology context when they promise to fix the problem, compensate only when the problem cannot be remedied, offer a choice of compensation that is contingent on failure severity, afford ease of invocation and collection, and provide a personalised response to failures. Previous classifications of SSTs are used to highlight the applicability of guarantees for different types of SSTs. Managerial implications based on the theoretical framework are presented, along with future research directions. Copyright  © 2011 John Wiley & Sons, Ltd. INTRODUCTION The growing application of technology in services has  transformed the way that organisations interact with consumers (Liljander et al., 2006). Self-service technologies (SSTs) are technological interfaces that enable consumers to generate benefits for themselves, without the presence of the organisation’s personnel (Meuter et al., 2000). They enable consumers to take an active role in the production of their service experience. As SSTs are a major force shaping consumer behaviour (Beatson et al., 2006), the implications for both consumers and organisations need to be considered. The failure of SSTs is commonplace (Forbes, 2008; Robertson and Shaw, 2009). SST failure, or consumers’ perception that one or more aspects of SST delivery have not met their expectations, is attributed to poor service and failing technology (Meuter et al., 2000). Failures are inevitable with all services, especially SSTs that introduce new types of failures, such as consumer failures (Forbes, 2008; Meuter et al., 2000). However, SST recovery, e.g., fixing the problem and providing compensation, is generally reported to be poor (Forbes, 2008). While consumers demand a superior response to SST failure, complaints are largely ineffectively handled in this context (Collier and Bienstock, 2006). This is despite the fact that SST failure intensifies the need for recovery because consumers are often remote from service personnel (Collier and Bienstock, 2006). SST providers have ignored consumers, denied responsibility for failure, blamed consumers for the problem, *Correspondence to: Nichola Robertson, Deakin University, 221 Burwood Highway, Burwood, Victoria 3125, Australia. E-mail: nichola.robertson@deakin.edu.au  and provided a generic complaint response (Forbes, 2008; Holloway and Beatty, 2003). Unsurprisingly, consumers might not bother voicing because they believe that it will be useless (Holloway and Beatty, 2003; Snellman and Vihtkari, 2003). If consumers are dissatisfied with an SST encounter and service recovery is perceived to be inept, they will switch and/or spread negative word of mouth and/or mouse (Collier and Bienstock, 2006; Dong et al., 2008; Harris et al., 2006a). In the interpersonal service context, it has been argued, albeit rarely, that service guarantees, or explicit promises made by organisations to deliver a certain level of service to satisfy consumers and to remunerate them if the service fails (Hogreve and Gremler, 2009), are an effective recovery tool (Bjà ¶rlin-Lidà ©n and Skà ¥là ©n,  2003; Kashyap, 2001; McColl et al., 2005). In a recovery encounter, service guarantees have been found to provide benefits, such as reducing consumer dissatisfaction, negative word of mouth, and switching (Wirtz, 1998). We argue that in the context of SST failure, service guarantees could act as a surrogate for service personnel who, in the interpersonal service context, encourage consumer complaints and facilitate recovery. Following our extensive review of service guarantees employed in the SST context, it was revealed that guarantees are uncommon in practice for non-Internet SSTs, such as kiosks and interactive voice response (IVR). However, in the Internet context, they appear to be more widespread. For example, guarantees are often used in the context of online banking, where online security, in particular, is guaranteed. They are also prevalent in the hotel context, typically in the form of online price matching guarantees. Therefore, the ‘real-life’ examples of SST guarantees provided throughout this paper are skewed toward Internet SSTs. However, in  N. Robertson et al. guarantees also have the ability to enhance consumers’ perceptions of fairness following failure. SST guarantees indicate justice in a context that is mostly devoid of interpersonal and other external cues, thereby encouraging consumer voice, facilitating service recovery, and, ultimately, retaining the organ isation’s reputation and its consumers. Our paper contributes to the consumer behaviour domain by adding to the underdeveloped literature on consumer complaints, consumer recovery perceptions, and service guarantees in the SST context, in addition to bringing these independent streams of literature together. As SST recovery in practice is reported to be deficient from the consumer perspective, further exploration of this topic is warranted. The remainder of this paper justifies a conceptual framework that describes how guarantees applied to different types of SSTs can encourage consumers to voice following failure and enable organisations to provide just recovery for consumers. We close with theoretical contributions, managerial implications, and an agenda for  future research. developing our propositions, we apply the SST classification schemes developed by Dabholkar (1994) and Meuter et al. (2000) in respect to technology type, purpose, and location. These schemes will be used to highlight the SST contexts that best fit the application of guarantees, which is beyond Internet SSTs. There are two key types of guarantees commonly offered in interpersonal services, unconditional and attributespecific, that also appear to be relevant in the SST setting. An unconditional guarantee covers the core service offering, and consumers are free to invoke it whenever they are dissatisfied (Wirtz et al., 2000). The attribute-specific guarantee is narrower in breadth, covering either a single or multiple service attributes (Van Looy et al., 2003). It is directed to areas within an organisation where consumers perceive that the guarantee adds value (Hart et al., 1992). The attribute-specific guarantee is the type most common in interpersonal services (Van Looy et al., 2003 ). Our review revealed that this also applies to SSTs. For example, Hertz car rental offers its consumers online check-in for rentals. It guarantees that online check-in enables consumers to pick up a rental vehicle within 10 minutes or less. If it fails to fulfil this specific promise, consumers are credited $50. In another example, match.com, an online dating service, guarantees via its ‘Make Love Happen Guarantee’, that if consumers do not find someone special in six months of using its site, it will provide them with six months free service. In the interpersonal service context, consumers have been found to prefer attribute-specific guarantees when they consider invoking the guarantee, ‘. . . probably for their clarity and manifest nature’ (McDougall et al., 1998: 289). We further argue that in the SST context, generally devoid of service personnel and, therefore, with reduced opportunities for consumer monitoring, the clarity of an attribute-specific guara ntee is less likely to attract consumer abuse (McCollough and Gremler, 2004). Therefore, we advocate and assume for the remainder of this paper an attribute-specific guarantee. This can cover multiple SST attributes, which is referred to as a multiple attribute-specific guarantee. For example, BestPrintingOnline.com, an online printing service, guarantees both the quality of its product and on-time  delivery. This type of guarantee provides consumers with the opportunity to complain about several SST problems via guarantee invocation (Bjà ¶rlin-Lidà ©n and Skà ¥là ©n, 2003). In the context of service recovery, the examination of service guarantees has been scarce, and the use of service guarantees in the SST context has not been examined before. This is confirmed by Hogreve and Gremler (2009) in their review of the past 20years of service guarantee research. To begin to address these gaps, our paper conceptualises the role of service guarantees in the SST failure and recovery context from the consumer perspective. We consider different types of SSTs in developing our propositions. We argue that SST guarantees encourage consumers to voice their complaints via guarantee invocation in the absence of service personnel. In line with the call for research examining the justice dimensions (i.e., distributive, procedural, and interactional justice) of service recovery in the SST context (Forbes et al., 2005), we propose that SST Copyright  © 2011 John Wiley & Sons, Ltd. CONCEPTUAL FRAMEWORK The conceptual framework proposed (see Figure 1) is grounded in the theory pertaining to service guarantees, consumer voice, attribution theory, and justice theory. In justifying the framework, the distinctive characteristics of the SST context were considered, including the requirement of consumer co-production that is independent of service personnel, a lack of interpersonal interaction with service personnel, and consumers being obliged to interface and interact with technology (Robertson and Shaw, 2009). When studying SSTs, it is important to distinguish meaningfully between their types (Meuter et al., 2000). In terms of categorising SSTs, two key classification schemes can be drawn. The most cited classification scheme is that proposed by Dabholkar (1994). Her classification scheme considers the following variables: (i) who delivers the service (degree and level of consumer participation); (ii) where the service is delivered (location of the SST, i.e. remote, such as IVR or onsite, such as kiosks); and (iii) how the service is delivered (technology type, i.e. Internet and non-Internet, such as kiosks and IVR). More recently, Meuter et al. (2000) proposed a similar classification of SSTs. As per Dabholkar’s (1994) scheme, they included the different types of technologies that organisations use to interface with consumers (i.e.,  Internet and non-Internet) and the purpose of the technology from the viewpoint of consumers, that is, what consumers accomplish from using the technology (i.e., transactions and/or customer service).

Thursday, January 9, 2020

What You Need to Know About Ielts Writing Task 2 Opinion Essay Samples and Why

What You Need to Know About Ielts Writing Task 2 Opinion Essay Samples and Why The Supreme Approach for Ielts Writing Task 2 Opinion Essay Samples For instance, you could be requested to present your opinion on an issue, then talk about the advantages or disadvantages of it. You must compose an answer to the question giving reasons and examples to back up your answer. State your opinion in the issue. Explore the benefits of both methods and provide your own opinion. To summarize, both beneficial and detrimental results on local people and the environment can be viewed as a consequence of the increase in trips to distant regions. There are an enormous number of internet resources, often with conflicting and bad high quality info, so locating a dependable supply of information is crucial. To begin with, growing prosperity in many elements of earth has increased the amount of families with money to put money into their kids' future. On the flip side, it's apparent that the disadvantages of nuclear technology are significant both concerning weaponry and as a power supply. Up in Arms About Ielts Writing Task 2 Opinion Essay Samples? Task 2 is the exact same. General Task 1 questions are composed of 3 distinct pieces. It is possible to also partially agree and partially disagree on such a statement. Task 1 You intend to provide a presentation in your large firm. The Good, the Bad and Ielts Writing Task 2 Opinion Essay Samples It's hard for a ny persons to accept a partner who doesn't have money or no less than a job to manage their upcoming family. Certainly, money is a significant role in our lives. Nowadays, it is one of the most significant elements in our lives. Nowadays, it is one of the most significant materials in our lives. You might have to be involved whatsoever levels. Inside my portion of the world, you won't make progress in a career or business without English because corporate communications and commerce is chiefly conducted inside this language. At the close of the book, there are several practice tasks for you to use. Technically speaking, there are in reality 4 important ingredients to the program. You ought to understand the 4 marking criteria utilized by the examiner to fulfil the prerequisites of the score you desire. Just take a look at the model essays page and you may browse through some examples of these sorts of essays and the way they may be answered by clicking on the links on the right of the webpage. Our sample essay has an easy but great introduction in which it demonstrates that the examinee has knowledge of this issue and clearly states the writer's position to establish the remainder of the essay. These high score model essays can help you know how to answer the essay q uestions and the way to structure your writing. You will be shown a particular topic and asked to compose a word essay about it. Obviously, you may use conditional sentences elsewhere in your essay also. Thus don't get intimidated if you believe you cannot write such essays. A well-structured essay has a great introduction, body paragraphs that are simple to follow and connect with each other, and a great conclusion. So you need to compose an essay for whichever one that you select, but the other part is different based on which module you're taking. You should generate ideas during the test and produce examples from your own wisdom and experience. Knowing the common topics will be able to help you get ready for the test better. Practice alone isn't likely to assist you.

Wednesday, January 1, 2020

Heart of Darkness by Joseph Conrad Essay - 736 Words

It is hard to find a more profound description of the colonialist ideal of the 19th century, than how it is illustrated in Joseph Conrads novel Heart of Darkness. The story revolves around Marlowe, a steamboat captain in Belgian Congo, who is assigned to find Kurtz, an ivory trader, who has distanced himself from the rest of the trading company and gone into the deeper parts of Africa. In spite of the fact that Joseph Conrad is not a native English-speaker, his the book has an very sophisticated and complex plot and text structure. The most interesting is not illustrating purpose of the book, it is what kind of message, the book is trying to bring forth, because there is many. An essential theme of Joseph Conrad’s book is the critique†¦show more content†¦One more interesting element in Joseph Conrad’s novel is how the characters develop and how the other characters describe each other, especially how other characters describe Kurtz to Marlowe. A closer look at the character would reveal a man almost free from prejudices and he meets the book’s other characters with some incredulity. Even when he talks with his aunt, when he tells about his new job, he finds her quite ignorant and naive. â€Å"She talked about ’weaning those ignorant from their horrid ways,’ till, upon my word, she made me quite uncomfortable. I ventured to hint that the company was run for profit.(p.6)† Marlowe can struck as bit odd, for joining the trading station, when he knows that it does not have an assistive purpose and in the same time, have an very antagonistic attitude towards prejudices and narrow-mindedness. An argument for Mar lowes indifference would be that he do not know how the state is in Congo. Which could explain he becomes aware of when he arrives at the outer trading station and it is what he finds there that makes him to oppose the whole idea of colonialismShow MoreRelatedHeart Of Darkness By Joseph Conrad1471 Words   |  6 PagesIn the story Heart of Darkness by Joseph Conrad a sailor decides to travel to Africa on a whim, using family connections he enlists as the captain of a ship travelling up the Congo River. The novella provides many themes, however is the text in itself racist? One of the main concepts portrayed in Heart of Darkness is the treatment of the natives of Africa and their image. This is most commonly shown through the disparity of the image between what is said in the novel and what can be read throughRead MoreHeart Of Darkness By Joseph Conrad Essay1371 Words   |  6 Pagesevery human and everything created by humans has two sides to it: the form and the substance. 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By writing from his own experience of exploring the Congo, Conrad draws conclusions thatRead MoreThe Heart Of Darkness By Joseph Conrad983 Words   |  4 PagesThe Heart of Darkness by Joseph Conrad is a story that takes place in the early 1890s and presents us with an odyssey of a traveler known as Marlow who confronts the dangers of the Congo jungle while also witnessing the wicked, inhumane treatment of the African natives. In the story, Marlow represents Joseph Conrad who had actually traveled up the Congo in 1890 and witnessed the European exploitation of the African natives firsthand. 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European’s superior authority over African Americans is portrayedRead MoreHeart Of Darkness, By Joseph Conrad1306 Words   |  6 PagesWhat is the â€Å"horror† in Heart of Darkness, and what particular literary images develop that idea of horror in the novel? In Joseph Conrad’s, Heart of Darkness, there can be many literary images found within that develop the idea of horror. Heart of Darkness is noted for its horror within the Congo between the Africans and the Europeans. The horror in Heart of Darkness is a contribution of many ideas that are formed and contributed from the European colonists. The purpose of this essay aims to argueRead MoreHeart Of Darkness By Joseph Conrad1076 Words   |  5 PagesWritten in the late 1800’s, Joseph Conrad’s Heart of Darkness is a novella about one man’s travel into the Congo Free State by way of the Congo River. The title â€Å"Heart of Darkness† actually holds two different meanings. 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